Incident history

1. Resolved

   This incident has been resolved. Caching is serving correctly again and we are no longer seeing stale responses or intermittent errors. No further customer impact is expected.

2. Investigating

   We are seeing an intermittent caching issue affecting the Quotech platform. Some requests are being served stale or inconsistent cached responses, and a subset of requests intermittently return errors before succeeding on retry. The behaviour is intermittent rather than a sustained outage. Impact: Users may intermittently see out-of-date content or a transient error, and may need to reload the page. Sign-in and core workflows remain available, and retrying generally succeeds. No data loss is expected.

Resolved

Affected: Quotech UK

1. Resolved

   This incident has been resolved. Error rates returned to normal following a fix to our authentication provider.

2. Monitoring

   Service has been restored and error rates have returned to normal. We are continuing to monitor to confirm full recovery.

3. Identified

   We have identified the cause of the elevated errors, which originates with our authentication provider. A fix has been implemented and error rates are decreasing. We are monitoring recovery and will confirm once fully resolved.

4. Investigating

   We are seeing elevated error rates against our authentication provider and are continuing to investigate.

5. Investigating

   We are seeing elevated error rates across our platform and our team is investigating.

Resolved